Chairman, Mark Butcher
Wily old fox - Ex Saatchi MD, own business founder, 40 something offers thinking. Likes: walking, philosophy, lunch and ideas with wit. Favourite ads: Economist. Favourite line: never knowingly undersold. Can sell most things.
markb@ondemandtechnology.co.uk
Research Director - WCL, Professor Merlin Stone
Merlin is one of the UK's top specialists in changing organisational capability to meet the needs of customers and stakeholders. He trains, coaches and mentors senior managers, especially but not exclusively in companies where he is working as an advisor.
As the Research Director and Director responsible for the Customer, Citizen and Stakeholder Management Practice at WCL (specialists in change management and customer / stakeholder management) he provides consulting, training, public speaking, public relations and coaching services.
His experience covers many sectors, including: arts and culture, automotive, charities and other not for profit organisations, energy, financial services, information & telecommunications technology and services, pharmaceutical, public sector, retailing, travel and transport and utilities.
He is author or co-author of many articles and thirty books on transforming marketing, sales and customer service capabilities, including:
- Up Close and Personal - CRM @ Work
- Customer Relationship Marketing
- Successful Customer Relationship Marketing
- CRM in Financial Services
- Key Account Management in Financial Services
- The Customer Management Scorecard
- Consumer Insight
- Marketing Revolution and Business Solutions on Demand
The UK's Chartered Institute of Marketing listed him in 2003 as one of the world's top 50 marketing thinkers
NOP World nominated him in 2004 as one of 100 most influential individuals for their input and influence on the development and growth of e-commerce and the internet in the UK over the previous 10 years.
A Fellow of the Chartered Institute of Marketing and an Honorary Life Fellow of the UK's Institute of Direct Marketing, Merlin is also on the editorial advisory boards of several academic journals and writes for several trade publications.
He has a first class honours degree and doctorate in economics from Sussex University, UK. In parallel to his business career, he has also pursued a full academic career. He has held senior academic posts at various universities. He is now a part-time professor at Bristol Business School and a visiting professor at several others.
Managing Director, Julian Thompson
Julian has over 13 years experience in direct marketing; having previously worked for Guardian Direct.
Working as a consultant for many blue chip organisations, he specialises in integrating new technology into the marketing mix to reduce cost and increase response.
Julian has a BTEC Certificate in Management studies, a Post Graduate Degree in Direct and Interactive Marketing and is embarking on a Masters Degree in Digital Marketing. Likes: Family, Computer Games, Music, Skiing & Football (ITFC).
juliant@ondemandtechnology.co.uk
Chief Technical Officer, Tom Cahalan
Tom is our “boy genius”, who has been coding since the age of 14 (PHP, HTML, Javascript, MySQL) and is Managing Director of Coding Monkeys at 21. Tom has won industry awards through innovative use of design and user friendly web interfaces. Currently shares an office with Julian, so they can pull faces at each other. Likes: Computer Games & Models
Analytics, Stuart Forrester MBA, Dip Mgmt, MCIM
Throughout Stuart’s career he has worked with leading global brands and held the position of Marketing Manager UK and Eire for Robert Bosch’s engineering group Rexroth. He has launched new brands, implemented CRM and web systems and project managed the winning of two Queen’s Award for international trade.
His passion is communication and making it a commercially valuable asset to business, by measuring the return on investment and ensuring that marketing spend drives value and sales for business. This passion when combined with on-line analytics, make client reports on activities easy to understand and relate to business objectives.
stuartf@ondemandtechnology.co.uk
Print, Richard Castle
Having worked in the print industry since conception, there is little Richard doesn’t know about paper or litho print. An ex MD of his own printers, Richard is an expert with a friendly manner and will advise on most litho projects.
His measurements are 32 -23 -36, he likes getting married , jumping around in white PJ's pretending he's Bruce Lee and wishes for world peace (or is that a permanent happy hour at the SO Bar).
richardc@ondemandtechnology.co.uk
Commercial, Oliver Phillips
Oliver is a solicitor offering specialist company, commercial and intellectual-property law services from his home office in Sudbury, Suffolk. Likes: Music, Skiing & Football (ITFC)
oliverp@ondemandtechnology.co.uk
Financial, Jason Ford
Tall dark and handsome, GSOH and excellent with numbers, Jason has a strong track record in industry. As a qualified chartered certified accountant, Jason brings vast financial experience to ODT. Living in Suffolk with his wife and two children, Jason is Chairman of Focus12, the only total abstinence charity project in Suffolk. He is an avid Ipswich Town fan and enjoys walking with his family and dogs at weekends.
